Below FAQ are some common concerns of our clients.
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Some Common Frequently Asked Questions
Q: “What is HEDAAZ?”
HEDAAZ is a premium Indian e-commerce brand specializing in exquisite 925 sterling silver jewellery. Our collection features a wide range of intricately crafted pieces that reflect timeless elegance and modern trends.
Q: “What is 925 sterling silver?”
925 sterling silver is a high-quality silver alloy containing 92.5% pure silver and 7.5% other metals, usually copper. This composition ensures durability and longevity while maintaining the distinctive beauty of silver.
Q: “Is HEDAAZ jewellery hypoallergenic?”
Yes, our jewellery is hypoallergenic. We understand the importance of wearing jewellery that is gentle on the skin. Our 925 sterling silver pieces are nickel and cadmium-free and suitable for those with sensitive skin.
Q: “How do I care for my HEDAAZ jewellery?”
To keep your HEDAAZ jewellery looking its best, store it in a cool and dry place, preferably in an airtight bag or box. Avoid exposing the jewellery to harsh chemicals, perfumes, or lotions. Regularly wipe it with a soft cloth to maintain its shine.
Q: “What payment methods do you accept?”
We accept a variety of payment methods, including credit cards, debit cards, net banking, and digital wallets, to provide you with a seamless shopping experience.
Q: “What is your return policy?”
We have a hassle-free 10-day return policy. If you're not satisfied with your purchase, you can return the item within 10 days of delivery for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
Q: “How can I track my order?”
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can use this link to monitor the status and location of your package.
Q: "Do you offer international shipping?"
Currently, we only offer shipping within India. We are actively exploring options to expand our reach to international customers in the future.
Q: "How can I contact your customer support?"
Our customer support team is ready to assist you. You can reach out to us through the "Contact Us" section on our website, where you'll find a contact form and our customer support email address. We aim to respond to your inquiries within 24 hours.
Q: "Can I change or cancel my order after it's been placed?"
We understand that plans may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. Keep in mind that we process orders quickly, so changes might not be possible if the order has already been shipped.
Q: “Are there any promotions or discounts available?”
As we commence this exciting journey, we're delighted to extend a 10% discount on the initial purchase for our new customers. This exclusive offer can be redeemed during the checkout process by applying the code "HEDAAZ".
Q: “What is the difference between silver-plated and sterling silver jewellery?”
Silver-plated jewellery has a thin layer of silver coating over a base metal, while sterling silver contains a higher percentage of pure silver, making it more valuable and durable. HEDAAZ offers only genuine 925 sterling silver jewellery.
Q: “Can I wear HEDAAZ jewellery daily?”
Absolutely! Our 925 sterling silver jewellery is designed for both special occasions and everyday wear. Its durability and timeless elegance make it suitable for daily use.
Q: “How do I clean my HEDAAZ silver jewellery?”
We recommend using a silver polishing cloth to gently remove tarnish and restore shine to your jewellery. Avoid using harsh chemicals or abrasive materials, as they can damage the silver's surface.
Q: “Are the gemstones used in your jewellery genuine?”
Yes, we use genuine gemstones in our jewellery pieces. Each gemstone is carefully selected to ensure quality and authenticity, adding a touch of beauty and elegance to our designs.
Q: “What is your shipping time frame?”
We strive to process and ship orders within 1-2 business days. Delivery times vary depending on your location. You can expect to receive your order within 3-7 business days after it's shipped.
Q: “Do you offer resizing services for rings?”
Yes, we do offer resizing services for rings. If you find that the ring you've purchased isn't the perfect fit, we'll be glad to assist you in getting the size just right. Please reach out to our customer support for more information and guidance on the resizing process.
Q: "How do I take care of gemstone-setjewellery?"
Gemstone-set jewellery should be handled with care. Avoid exposing it to extreme temperatures, harsh chemicals, and physical impact. Clean gently with a soft cloth and store separately to prevent scratching.
Q: "Are the designs exclusive to HEDAAZ?"
Yes, many of our jewellery designs are exclusive to HEDAAZ. We have a dedicated team of designers who create unique pieces that you won't find elsewhere.
Q: "Can I purchase a gift card for HEDAAZ jewellery?"
Yes, absolutely! We offer the option to purchase gift cards for HEDAAZ jewellery. These gift cards make for thoughtful and versatile presents, allowing your loved ones to choose their favorite pieces from our exquisite collection. It's a wonderful way to share the beauty of our jewellery with others.
Q: How can I stay updated on HEDAAZ's new arrivals?”
To stay in the loop about our latest collections and arrivals, subscribe to our newsletter and follow us on social media platforms like Instagram @hedaaz.co
Q: “Do you offer any promotions for first-time customers?”
Certainly, we provide a special promotion for first-time customers. We're pleased to offer a 10% discount on your very first purchase from HEDAAZ. It's our way of welcoming you to our collection of stunning 925 sterling silver jewellery.
Q: “What is your packaging like?”
We take pride in presenting our jewellery in elegant and environmentally friendly packaging. Each piece comes beautifully boxed, making it perfect for gifting or personal indulgence.
Q: “Can I request a catalogue of your jewellery collection?”
As an e-commerce brand, we primarily operate online and do not provide physical catalogs. You can explore our entire collection on our website.
Q: “Are HEDAAZ's designs inspired by Indianculture?”
Yes, many of our designs are influenced by Indian art, culture, and traditions, resulting in a blend of contemporary and traditional aesthetics that resonate with our customers.
